Compliance & Consumer Disclosure
The Spectre Group of Companies is committed to maintaining the highest standards of professionalism, transparency, and regulatory compliance in the services we provide.
This page outlines our policies regarding privacy, electronic communications, compensation disclosure, and consumer protection.
Privacy Policy
Spectre Group of Companies and its affiliated entities collect and use personal information to provide financial planning, insurance, mortgage, and related advisory services.
Personal information may include:
- Contact information
- Financial information
- Insurance needs analysis
- Health information was required for underwriting
- Other information necessary to assess financial needs
This information is collected directly from clients and is used to:
- Assess financial and insurance needs
- Provide product recommendations
- Submit applications to insurers, lenders, or financial institutions
- Administer policies or financial products
- Meet regulatory and compliance requirements
Personal information may be shared with:
- Insurance companies
- Managing General Agencies (MGAs)
- Mortgage lenders
- Financial institutions
- Service providers assisting in policy administration
- Regulatory authorities were required by law
Spectre Group maintains strict safeguards to protect personal information, including administrative, technological, and physical security measures.
Personal information is retained only for as long as required to provide services or meet regulatory obligations, typically seven (7) years following termination of the client relationship.
Individuals may request access to their personal information or request corrections by contacting our office.
Electronic Communications (CASL)
In accordance with Canada’s Anti-Spam Legislation (CASL), Spectre Group of Companies may send electronic communications, including:
- Newsletters
- Educational updates
- Event invitations
- Client service notifications
- Financial planning insights
Recipients may withdraw consent at any time by using the unsubscribe link provided in electronic communications or by contacting our office.
Compensation Disclosure
Advisors affiliated with the Spectre Group of Companies are typically compensated through commissions paid by insurance companies, financial institutions, or lenders when a product is placed.
Compensation structures may include:
- Initial commissions
- Renewal commissions
- Volume bonuses
- Non-monetary benefits, such as educational conferences
Clients do not receive an invoice for insurance or investment advisory services unless specifically agreed to in writing.
Details regarding compensation will always be disclosed before implementing any product recommendation.
Conflicts of Interest
Spectre Group advisors are required to disclose any potential conflicts of interest that may arise during the course of providing financial advice.
Examples may include:
- Compensation incentives
- Referral relationships
- Product availability
Where conflicts exist, they will be disclosed and managed to ensure recommendations remain aligned with the client’s best interests.
Complaint Handling Process
Spectre Group of Companies takes client concerns seriously and is committed to resolving complaints fairly and promptly.
Clients who wish to submit a complaint may do so by contacting our office.
Complaints may be submitted:
- In writing
- By email
- By phone
If a complaint cannot be resolved internally, consumers may escalate concerns to the appropriate regulatory authority.
Regulatory Licensing
Entities within the Spectre Group of Companies operate under the following regulatory frameworks:
Spectre Financial Inc.
Licensed with the Financial Services Regulatory Authority of Ontario (FSRA) for the sale of life insurance and segregated funds.
Spectre Insurance
Licensed under the Registered Insurance Brokers of Ontario (RIBO).
Spectre Mortgages
Operates under the Mortgage Brokerages, Lenders and Administrators Act.
All advisors maintain the licensing and continuing education requirements set by their governing regulatory bodies.
Contact Information
Spectre Group of Companies
Windsor, Ontario
www.spectregroup.ca
For questions regarding compliance or privacy matters, please contact our office.